Last updated: January 1, 2024
This Return Policy outlines the conditions under which Sraxylonez accepts returns and provides refunds for printing services.
All printed materials are custom-made to your specifications. Due to the personalized nature of our printing services, we generally do not accept returns or offer refunds for completed orders that meet the agreed-upon specifications.
We stand behind the quality of our work. If your order contains production errors or defects, we will reprint your order or provide a full refund. Production errors include:
To file a claim for a production error or defect, please contact us within 7 days of receiving your order. You must provide:
The following situations are not eligible for returns or refunds:
By approving a proof, you accept responsibility for the accuracy of all content, including text, images, colors, and layout. We are not responsible for errors that were present in the approved proof.
If your claim is approved, we will offer one of the following remedies:
Refunds are processed within 7-10 business days and will be issued to the original payment method.
If a return is required due to our error, we will provide a prepaid shipping label. You are responsible for return shipping costs if the return is due to reasons other than production errors.
Orders may be cancelled before production begins for a full refund. Once production has started, cancellation may result in charges for work completed. Contact us immediately if you need to cancel an order.
Inspect your order immediately upon delivery. If the package appears damaged, note this with the delivery carrier and contact us within 48 hours. We will work with you and the carrier to resolve the issue.
Our maximum liability for any claim is limited to the amount paid for the printing services. We are not liable for consequential damages, lost profits, or other indirect damages.
We are committed to resolving any issues fairly and promptly. If you are not satisfied with our initial response, please contact our management team for further review.
For questions about returns or to file a claim, please contact us:
Sraxylonez
1920 Lafayette St STE L
Santa Clara, CA 95050
United States
Phone: +1 408 567 9553
Email: contactuse@sraxylonez.world